Senior ServiceNow Developer - AVP

Posted on: 07-05-2025

Description:

Excited to grow your career?

We value our talented employees, and whenever possible strive to help one of our associates grow professionally before recruiting new talent to our open positions. If you think the open position you see is right for you, we encourage you to apply!

Our people make all the difference in our success.

We are looking for a ServiceNow Developer within our Citi Technology Infrastructure (CTI) department to build and deploy service Management capabilities on the ServiceNow Software as a Service (SaaS) platform. The ideal candidate is someone who can be hands-on working with our Sr developers and Architects in delivering the large-scale Incident, Problem and Change management modules. The ServiceNow Developer will be responsible for configuration, development and building integrations with the ServiceNow SaaS platform.

Responsibilities:

Technical development of ServiceNow engineering that support our Incident, Problem, Change, Chat, Portal, and Security Incident Response (SIR) capabilities
Subject matter expert on adopting and implementing solutions to improve the Service Management capabilities
People Management skills paired with development skills
Act as a lead and architect of a solution on the ServiceNow platform.
Partner with product owners, process owners, and other business leaders to build Service Management solutions
Ensure the delivery of solutions are in-line with ServiceNow best practices, reducing as much customizations as possible
Design, prototype, implement, test and deploy solutions on the platform.

Qualifications:

Hands on experience with Service Now platform administration, configuration, and monitoring.
6+ years of experience as a hands-on engineer and developer
4+ years managing ServiceNow or similar Service Management products
Good understanding of the core platform components like business rules, client scripts, UI scripts, forms, and glide scripting.
Knowledge of Java script, XML, HTML, CSS, bootstrap and web service Integrations using REST or SOAP.
Experience with upgrades and clones.
Experience in ATF is a plus.
Experience in Reporting and Performance Analytics
Service Now certifications are a plus.
Excellent organizational skills, time management skills, sharp analytical and problem solving skills
Solid technical background with understanding and/or hands-on experience in software development
BA/BS in Computer Science (In lieu of degree, 4+ years work experience )

Job Family Group: Technology

Job Family: Applications Development

Time Type: Full time

Primary Location: Irving Texas United States

Primary Location Full Time Salary Range: $107,120.00 - $160,680.00

In addition to salary, Citi’s offerings may also include, for eligible employees, discretionary and formulaic incentive and retention awards. Citi offers competitive employee benefits, including: medical, dental & vision coverage; 401(k); life, accident, and disability insurance; and wellness programs. Citi also offers paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays. For additional information regarding Citi employee benefits, please visit citibenefits.com. Available offerings may vary by jurisdiction, job level, and date of hire.

Anticipated Posting Close Date: May 12, 2025

Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.

If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review .

View Citi’s and the poster.

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Company: Citigroup

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