Senior Director, Global Professional Services

Posted on: 07-05-2025

Description:

Job Requirements

Our purpose is to help a billion people find the right job! Phenom is an AI-Powered talent experience platform that is redefining the HR tech space. We have grown into a global organization with offices in 6 countries and over 1,600 employees. As an HR tech unicorn organization, innovation and creativity is within our DNA. Come help us make every talent moment Phenomenal!

As an integral part of our Global Professional Services (GPS) organization, the Senior Director will manage a set of key customer project implementations and will lead a team of Project Managers, providing leadership and guidance, and assisting in the continuous improvement of the processes and tools that are leveraged to deliver an efficient and high-quality implementation experience to our customers. This role calls for a strong leader who has demonstrated experience as a strong technologist, consultant and program manager.

What You'll Do

• Lead a portfolio of customer projects, providing management oversight and directing the planning, scoping, and execution of customer engagements.
• Exercise consulting skills and a fundamental understanding of HR Technologies, Talent Acquisition, Talent Management practices, roles and challenges in order to provide guidance and best practices and ensure clients achieve their business goals.
• Recognize, measure, and mitigate risks associated with customer engagements. You must be able to make prudent decisions concerning an organization's time, resources, and personnel to achieve desired outcomes.
• Develop and communicate portfolio performance to executive leadership
• Ensure actions and key deliverables are met and are kept within the defined scope.
• Understand technical architecture and guide technical decisions required to deliver customer solutions
• Be a coach and mentor to your team of Project Managers, supporting them as they guide our clients through the customer onboarding experience
• Be the primary point of escalation for customer project issues and drive remediation, working across an array of stakeholder groups.
• Set performance goals for Project Managers and coach them to help them achieve those goals.
• Manage key input metrics and related decisions in order to drive progress towards annual goals

What You've Done

• 10+ years of combined hands-on and management experience to deliver complex software product implementations for high-profile clients
• Knowledge of Project Management Methodology and Software Development Life Cycles including Agile and Waterfall
• Understanding of Common Web Technologies including SaaS platforms, CMS technologies, Java, HTML, XML, APIs, JavaScript, and CSS. You are not expected to write code, but you do need to understand technical requirements and configurations
• High-level understanding of Cloud Computing and hosted applications
• Experience with SSO, SSL, URL Structure, and SOAP UI/Testing Tools
• Excellent verbal, written, and presentation skills to effectively communicate complex technical and business issues (and solutions) to diverse audiences
• Direct experience working with Agile SCRUM or Kanban teams
• Strong communication and customer relationship skills
• Experience in Talent Acquisition/Human Resources technologies would be an asset(s)
• PMP / PMI / Scrum and other relevant certifications would be an asset(s)

Benefits
 
We want you to be your best self and to pursue your passions! 

• Health and wellness benefits/programs to support holistic employee health
• Flexible hours and working schedules, as well as parental leave for new parents
• Generous vacation policies & holiday time off
• Growing organization with career pathing and development opportunities
• Tons of perks and extras in every office and even to those who work remotely!

Salary

• Expected salary range $155,000 - $175,000

Please note the Salary range is subject to change in the future in accordance with Phenom’s policies
 
 Diversity, Equity, & Inclusion
 
 Our commitment to diversity runs deep! Diversity is essential to building phenomenal teams, products, and customer experiences. Phenom is proud to be an equal opportunity employer taking collective action to build a more inclusive environment where every candidate and employee feels welcomed.
 
 #LI-PL1
 
 #LI-REMOTE

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Company: Phenom People

Email or application link: https://www.careerjet.com/jobad/us5dcf345faaca29ecb2c97114a2c23256