REMOTE - Field Implementation Coach - Flex Team

Posted on: 09-05-2025

Description:

Overview:
 
Being good neighbors – helping people, investing in our communities, and making the world a better place – is who we are at State Farm. It is at the core of how we operate and the reason for our success. Come join a #1 team and do some good! Responsibilities:
 
Application Deadline: is expected to close on May 19, 2025. Applicant volume and hiring needs may result in early closure or extension beyond the listed deadline. To submit an application, click “Apply” on the job listing page on the State Farm careers site.
 
The Field Implementation Coach (FIC)- Flex focuses on driving realization for specialized initiatives and adoption of State Farm marketing and technology processes to assist independent contract State Farm agents in reaching their objectives and enhancing the customer experience. With the ability to adapt to shifting priorities, the FIC demonstrates agility by flexing into areas that require enhanced support for adoption, including the support of first time agency candidates, first time agents and company wide modernization efforts. Leveraging a strong acumen, the FIC combines knowledge of agent office processes with Agency Channel outcomes to drive behavior changes aligned with business objectives. Support and agent interactions will be provided primarily through computer/video and phone channels.
 
The FIC role is a remote worker position which requires the selected candidate to work out of their home primarily. The ability to work extended hours is required of a selected candidate. Overnight travel may be required on an occasional basis. These requirements are subject to change based on business need. State Farm provides a tablet/computer, cell phone, other equipment based on business need, as well as reimbursement for business mileage.
 
Field Implementation Coach – Flex: 

• Understands the needs of independent agents and maintains a high level of proficiency in influencing the adoption of marketing and technology processes with emphasis on leveraging digital tactics and tools.
• Drives realization and adoption of initiatives in agent offices that require specific business acumen for certain topics.
• Provides expert coaching, demonstrates strong influence, and maintains a results-oriented approach.
• Demonstrates a strong ability to continuously learn, adapt, and stay up to date with evolving processes and emerging technologies, while maintaining a high level of technical expertise across various technology platforms and initiatives.
• Partners with field leaders to drive adoption of enterprise initiatives and market area priorities

For San Francisco candidates: Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
 
 For Los Angeles candidates: Pursuant to the Los Angeles Fair Chance Initiative for Hiring, we will consider for employment qualified applicants with criminal histories.
 
 For Colorado, Hawaii and Washington State candidates:
 Salary Range: $85,889.38 - $133,100
 For California, New York, and CT candidates:
 Potential salary range: $85,889.38-$151,250
 Potential yearly incentive pay: up to 10% of base salary
 
 Competitive Benefits, including:
 
 401k Plan
 Health Insurance
 Dental/Vision plans
 Life Insurance
 Paid Time Off
 Annual Merit Increases
 Tuition Reimbursement
 Health Initiatives
 
 Qualifications:

Required Skills:

• Workload Management
• Situational Agility
• Employee Performance Optimization
• Technical Acumen (Agent Office Systems/Platforms)
• Communication Strategy

Competitive candidates will have the following: 

• Bachelor's Degree or higher-level education is desired
• An understanding of insurance industry, competitive environment, and business area specific needs.
• An understanding of company operations and agency business practices and workflows.
• An understanding of State Farm marketing systems, digital marketing, product lines and the agent office environment.
• Ability to learn web and non-web programs to drive adoption and use of new systems and processes.
• Ability to gather, analyze, and interpret data and reports.
• Proficient in Microsoft Office Suite (especially Outlook, OneNote, Excel, and Word).
• Strong relationship building skills.
• Strong initiative with proven ability to work in a collaborative team environment.
• Strong written and oral communication skills.
• Enjoys working with others one-on-one and in group settings, leveraging technological capabilities.

Agency experience is preferred but not required, and not limited to: 

• Improving sales and office processes to align with Enterprise priorities and Agent goals in multiple lines by providing agent support with marketing & technology process strategies.
• Ability to have conversations to identify gaps in processes and recommend tactics for agent selection and implementation to close gaps.
• Technical expertise regarding all technology platforms: ECRM (Salesforce), Agency Business System (ABS), NECHO, Integrated Auto, Good Neighbor Connect, Drive Safe & Save, etc. and the ability to influence early.

****Applicants are required to be eligible to lawfully work in the U.S. immediately; employer will not sponsor applicants for U.S. work authorization (e.g. H-1B visa) for this opportunity****
 
 #LI-TB1
 
 Our Benefits:
 
Because work-life balance is a priority at State Farm, compensation is based on our standard 38:45-hour work week!

• Potential starting salary range: $78,081.25 - $90,000
• Starting salary will be based on skills, background, and experience
• High end of the range limited to applicants with significant relevant experience
• Potential yearly incentive pay up to 10% of base salary

At State Farm, we offer more than just a paycheck. Check out our suite of benefits designed to give you the flexibility you need to take care of you and your family!

• Get Paid! On top of our competitive pay, you are eligible for an annual raise and bonus.
• Stay Well! Focus on you and your family’s health with our robust health and wellbeing programs. State Farm pays most of your healthcare premium, and we offer multiple healthcare plan options, including a high deductible plan. All medical plans provide 100% coverage for in-network preventative care, AND you and your family have access to vision, dental, telemedicine, 24/7 mental health professionals, and much more!
• Develop and Grow! Take advantage of educational benefits like industry leading training programs, top-notch tuition assistance programs, employee resource groups, and mentoring.
• Plan Ahead! Plan for those big moments in life with benefits like fertility/IVF/adoption assistance, college coaching, national discount programs, interactive monthly financial workshops, free financial coaching, and more. You can also start a savings account or consider financing through our State Farm Federal Credit Union!
• Take a Little “You” Time! You will have access to our generous time off policies designed so you can plan around holidays, family events, volunteering, or just to take a relaxing day off. With the opportunity to initially earn up to 20 days annually plus parental leave, paid holidays, celebration day, life leave (40 hours/year), bereavement leave, and community service/education support days, there will be plenty of time for you!
• Give Back! We offer several ways to give back through our Matching Gift Program, Good Neighbor Grant Program, and the Employee Assistance Fund.
• Finish Strong! Plan for retirement using free financial advisors and a 401(k) plan with company contributions of up to 7% of your salary.

Visit our page for more information on our , , and the of joining the State Farm team!

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Company: State Farm

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