PATIENT SERVICES SPECIALIST 2 (100% FTE, EVENINGS)

Posted on: 07-05-2025

Description:

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 PATIENT SERVICES SPECIALIST 2 (100% FTE, EVENINGS)
 
 PATIENT SERVICES SPECIALIST 2 (100% FTE, EVENINGS)
 Req #: 244896
 Department: UW MEDICAL CENTER - NORTHWEST - ED ADMITTING
 Posting Date: 05/05/2025
 Closing Info: Closes On 05/12/2025
 Salary: $23.13 - $33.65 per hour
 Other Compensation:
 Union Position: Yes
 Shift: First Shift
 Benefits: As a UW employee, you will enjoy generous benefits and work/life programs. For a complete description of our benefits for this position,
 
 UW Medical Center-Northwest - Financial Admitting and ED Registration has an outstanding opportunity for a Patient Services Specialist 2 to join us in our ED Registration department.
 
 WORK SCHEDULE

• 100% FTE (40 hours per week)
• Monday - Friday, 6:00am - 2:30pm
• Day Shift

POSITION HIGHLIGHTS

• The Patient Services Specialist 2 performs a variety of admitting department tasks including but not limited to: patient registration, general clerical support, customer service, and operating the switchboard
• Be a part of a team dedicated to supporting UW Medicine where Patients Are First

PRIMARY JOB RESPONSIBILITIES

• Greets, direct, and assist all patients and visitors in a friendly, welcoming, and professional manner
• Ensures patients understand admission policies and procedures
• Coordinate obtaining interpreters for patients as appropriate
• Performs admitting or pre-admitting procedures upon arrival of patients to include register patients; verify, collect, and update demographic and financial information by appropriate means
• Determine eligibility for care by use of payer web portals and phone inquiries
• Collect co-payment or other patient liabilities
• Respond to patient questions; provide directions to specified areas such as clinics, units, ancillary and support departments, parking and eating facilities
• Assist patients in accessing hospital and community services by consulting and making referrals to appropriate resources

REQUIREMENTS

• High School graduation or equivalent
• One year of healthcare, administrative, or customer service experience
• An equivalent combination of education and experience may substitute for stated requirements

ABOUT UW MEDICAL CENTER-NORTHWEST
 UW Medical Center is an acute care hospital located in Seattle with two campuses: Montlake and Northwest. As the No. 1 hospital in Seattle and Washington State since 2012 (U.S. News & World Report) and nationally ranked in six specialties, UW Medical Center prides itself on compassionate patient care as well as its pioneering medical advances.
 
 The UW Medical Center-Northwest campus offers emergency and inpatient and outpatient medical, surgical, and therapeutic care. It is located in north Seattle on a beautiful, easy-to-access 44-acre campus that includes the neighboring Northwest Outpatient Medical Center and Specialty Care Meridian Pavilion.
 
 ABOUT UW MEDICINE - WHERE YOUR IMPACT GOES FURTHER
 UW Medicine is Washington's only health system that includes a top-rated medical school and an internationally recognized research center. UW Medicine's mission is to improve the health of the public by advancing medical knowledge, providing outstanding primary and specialty care to the people of the region, and preparing tomorrow's physicians, scientists and other health professionals.
 
 All across UW Medicine, our employees collaborate to perform the highest quality work with integrity and compassion and to create a respectful, welcoming environment where every patient, family, student and colleague is valued and honored. Nearly 29,000 healthcare professionals, researchers, and educators work in the UW Medicine family of organizations that includes: Harborview Medical Center, UW Medical Center - Montlake, UW Medical Center - Northwest, Valley Medical Center, UW Medicine Primary Care, UW Physicians, UW School of Medicine, and Airlift Northwest.
 
 Join our mission to make life healthier for everyone in our community.
 
 Committed to attracting and retaining a diverse staff, the University of Washington will honor your experiences, perspectives and unique identity. Together, our community strives to create and maintain working and learning environments that are inclusive, equitable and welcoming.
 
 All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, national origin, age, protected veteran or disabled status, or genetic information.
 
 To request disability accommodation in the application process, contact the Disability Services Office at 206-543-6450 or .
 
 Applicants considered for this position will be required to disclose if they are the subject of any substantiated findings or current investigations related to sexual misconduct at their current employment and past employment. Disclosure is required under

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