Manager of Provider Data - National Remote

Posted on: 09-05-2025

Description:

At UnitedHealthcare, we’re simplifying the health care experience, creating healthier communities and removing barriers to quality care. The work you do here impacts the lives of millions of people for the better. Come build the health care system of tomorrow, making it more responsive, affordable and equitable. Ready to make a difference? Join us to start Caring. Connecting. Growing together.
 
 Positions in this function are responsible for various activities related to the provider network database which may include any or all the following: database maintenance, reporting and extracting data for various reports and analyses, initiating database improvement. Develops and maintains standards for database integrity and quality assurance, coordinates corrective activities to clean database and retain users, and manages communication processes with other departments regarding database improvements. Conducts audits and provides feedback to reduce errors and improve processes and performance. Maintain current provider data to ensure the quality of the network. May be responsible for representing the provider network area on company IT projects, research & troubleshoot provider complaints related to provider contract configuration, Contribute to creation of Standard Operating Procedures
 
 You’ll enjoy the flexibility to work remotely * from anywhere within the U.S. as you take on some tough challenges.
 
 Primary Responsibilities:

• Manage the Application Support team: set team direction, prioritize workload, resolve escalations, and provide mentorship and guidance to team members via 1:1’s and team calls
• Manage the Application Support monthly metric reporting and other administrative tasks as needed/requested, inclusive of quarterly check-ins for myGPS and annual reviews
• Partner proactively with business stakeholders to manage application issues, downtime events, incident tracking and resolution management
• Oversee incident management processes including issue identification, analysis, escalation, root cause analysis, reporting and communication to stakeholders
• Develop and maintain comprehensive reporting on application performance, downtime incidents, system issues and resolution metrics
• Proactively identify opportunities to enhance application stability and improve operational efficiency through process improvements and best practices
• Lead or participate in projects related to application upgrades, enhancements, regulatory compliance, or business initiatives
• Ensure adherence to established policies, procedures, and compliance standards (e.g., CMS, HIPAA, state and federal regulations)
• Maintain documentation and process standards ensuring clarity, consistency and accessibility across the Application Support team
• Coordinate with internal IT groups and external vendors to drive timely issue resolution and system improvements
• Receive and analyze data from multiple inbound sources (e.g., spreadsheets, email, tickets) to identify trends, patterns, or potential risks and translate into actionable tasks
• Understand impacts of work at local and national levels, anticipating customer needs and proactively addressing gaps and developing solutions to meet business requirements
• Familiarity with the Agile process for Product implementation and support

What are the reasons to consider working for UnitedHealth Group? Put it all together – competitive base pay, a full and comprehensive benefit program, performance rewards, and a management team who demonstrates their commitment to your success. Some of our offerings include: 

• Paid Time Off which you start to accrue with your first pay period plus 8 Paid Holiday
• Medical Plan options along with participation in a Health Spending Account or a Health Saving account
• Dental, Vision, Life& AD&D Insurance along with Short-term disability and Long-Term Disability coverage
• 401(k) Savings Plan, Employee Stock Purchase Plan
• Education Reimbursement
• Employee Discounts
• Employee Assistance Program
• Employee Referral Bonus Program
• Voluntary Benefits (pet insurance, legal insurance, LTC Insurance, etc.)
• More information can be downloaded at:

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear directions on what it takes to succeed in your role as well as provide development for other roles you may be interested in.
 
 Required Qualifications:

• High School Diploma/GED (or higher)
• 3+ years of experience managing or leading people within technical operations teams in Application Support, IT Operations or related areas
• 3+ years of demonstrated leadership experience directly supervising staff including responsibility for team performance, coaching and mentoring, conducting performance reviews and providing guidance
• 3+ years of experience and technical knowledge supporting one or more of the following UnitedHealthcare Core platforms: NDB, PhyCon, CORE, Onboard PRO, MPP, Propel, PPM, or similar systems
• 3+ years of experience managing and resolving critical application downtime incidents, performing root cause analysis, and providing detailed reporting to senior leadership and stakeholders
• 3+ years of experience with demonstrated ability to analyze data from multiple inbound sources (spreadsheets, emails, incident reports, data extract etc.) and translate findings into actionable tasks and recommendations
• Advanced level of proficiency with Microsoft Excel, Word and PowerPoint
• Presently employed within UHC Provider Operations

Preferred Qualifications:

• Completed Agile training or certification
• Experience supporting PhyCon, MPP, PPM, or other related operational platforms
• Experience managing system upgrades, enhancements or implementations
• Experience managing projects or operational processes involving cross-departmental collaboration and communication
• Familiarity with IT service management frameworks
• Familiarity with SDLC in an Agile environment
• Desire and proven ability to lead and inspire teams toward continuous improvement, innovation, and operational excellence
• Critical and Strategic thinking mindset
• Excellent demonstrated verbal and written communication skills with the ability to effectively present information to diverse audiences

*All Telecommuters will be required to adhere to UnitedHealth Group’s Telecommuter Policy.
 
 For more information on our Internal Job Posting Policy, .
 
 The salary range for this role is $89,800 to $176,700 annually based on full-time employment. Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. UnitedHealth Group complies with all minimum wage laws as applicable. In addition to your salary, UnitedHealth Group offers benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with UnitedHealth Group, you’ll find a far-reaching choice of benefits and incentives.
 
 Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
 
 Application Deadline: This will be posted for a minimum of 2 business days or until a sufficient candidate pool has been collected. Job posting may come down early due to the volume of applicants.
 
 At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone–of every race, gender, sexuality, age, location, and income–deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups, and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes — an enterprise priority reflected in our mission.
 
 UnitedHealth Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.
 
 UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.
 
 #RPO #GREEN

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Company: UnitedHealth Group

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