Lead IT Specialist (PACER)

Posted on: 07-05-2025

Description:

Summary

The Lead IT Specialist (PACER) position is in the Administrative Office of the US Courts, Department of Technology Services, Enterprise Operations Center (EOC), Customer Support Division (CSD), Tier 1 Support Branch.

The EOC is a customer-focused, central point of contact for internal and external users of the Judiciary's nationally deployed information technology services and operates and monitors the Judiciary's national IT infrastructure.

Overview

Open & closing dates

05/06/2025 to 05/20/2025

This job will close when we have received 100 applications which may be sooner than the closing date.

Salary

$68,287 - $134,985 per year

Pay scale & grade

AA 00

Locations

1 vacancy in the following locations:

Washington, DC

San Antonio, TX

Remote job

No

Telework eligible

Yes—as determined by the agency policy.

Travel Required

Not required

Relocation expenses reimbursed

No

Appointment type

Permanent

Work schedule

Full-time

Service

Excepted

Promotion potential

00

Job family (Series)

Supervisory status

No

Security clearance

Drug test

No

Financial disclosure

Bargaining unit status

Announcement number

25-DTS-12731677

Control number

836220900

This job is open to

Clarification from the agency

This vacancy announcement is open to applicants who currently live in the Washington, D.C. or San Antonio, TX commuting area, and to current employees of the federal judiciary nationwide (AO and U.S. Courts). The actual salary will be based on the geographic location of the individual selected for this position.

Duties
 
The Administrative Office of the U.S. Courts (AO), Enterprise Operation Center (EOC), Customer Support Division (CSD), Tier 1 Support Branch is seeking a Lead IT Specialist (PACER) to join its team.
 
The Customer Support Division ensures enterprise-wide situational awareness of the Judiciary's IT infrastructure, mission-critical applications, and customer support functions. The Tier 1 Support Service Customer Support personnel work under the operational guidance of the Tier 1 Support Branch IT Supervisor and general guidance of the EOC Branch Chief.
 
The Lead IT Specialist (PACER) assists the Section Chief in providing Tier 1 operational and technical support to resolve functional and technical issues and fulfill user PACER requests. The incumbent serves as team lead and is responsible for working with various AO partners and court staff.
 
The duties of this position include, but are not limited to: 

• Overseeing immediate and ongoing assistance to PACER users by responding to user queries and solving technical issues.
• Creating a work environment that promotes high quality customer support services.
• Overseeing teamwork assignments and, when required, working directly with customers.
• Operating EOC support systems, including IT service management, communications, web, and service monitoring tools.
• Maintaining a working knowledge of PACER.
• Preparing, presenting, and communicating information clearly and concisely to supervisors or senior management.
• Preparing and analyzing IT service management performance reports.
• Providing accurate and insightful interpretations of report data to ensure the delivery of high-quality support service.
• Analyzing and reporting information and trends to the supervisor or senior level management.
• Acting on behalf of the supervisor when required.

Requirements

Conditions of Employment
 
CONDITIONS OF EMPLOYMENT * All information is subject to verification. Applicants are advised that false answers or omissions of information on application materials or inability to meet the following conditions may be grounds for non-selection, withdrawal of an offer of employment, or dismissal after being employed. 

• Selection for this position is contingent upon completion of OF-306, Declaration of Federal Employment during the pre-employment process and proof of U.S. citizenship for competitive status positions or conversion to a competitive status position with the AO. If non-citizens are considered for hire into a temporary or any other position with non-competitive status or when it is confirmed by the AO Human Resources Office there are no qualified U.S. citizens for a competitive status position (unless prohibited by a law or statue), non-citizens must provide proof of authorization to work in the U.S. and proof of entitlement to receive compensation. Additional information on the employment of non-citizens can be found at

. For a list of documents that may be used to provide proof of citizenship or authorization to work in the United States, please refer to . * All new AO employees will be required to complete an FBI fingerprint-based national criminal database and records check and pass a public trust suitability check. 

• New employees to the AO will be required to successfully pass the E-Verify employment verification check. To learn more about E-Verify, including your rights/responsibilities, visit

. * All new AO employees are required to identify a financial institution for direct deposit of pay before appointment. 

• You will be required to serve a trial period if selected for a first-time appointment to the Federal government, transferring from another Federal agency, or serving as a first-time supervisor. Failure to successfully complete the trial period may result in termination of employment.
• If appointed to a temporary position, management may have the discretion of converting the position to permanent depending upon funding and staffing allocation.

Qualifications
 
Applicants must have demonstrated experience as listed below. This requirement is according to the AO Classification, Compensation, and Recruitment Systems which include interpretive guidance and reference to the OPM Operating Manual for Qualification Standards for General Schedule Positions.
 
Required Competencies (knowledge, skills, and abilities): 

• Highly developed problem-solving and interpersonal skills.
• Managing multiple tasks or priorities and working effectively under pressure.
• Troubleshooting issues and errors.
• The ability to meet deadlines and work in a fast-paced environment.

Specialized Experience: Applicants must have at least one full year (52 weeks) of specialized experience which is in or directly related to the line of work of this position. Specialized experience is demonstrated experience in ALL of the following: 

• Supporting Red Hat Enterprise Linux (RHEL) 7 or higher applications.
• IT service desk operations.
• Using enterprise IT service management tools (i.e., ServiceNow, etc.).
• Judiciary operations, processes, and procedures.

Desired, but not required: 

• Helpdesk Institute (HDI) certification
• ITILv3 or 4 certification or training
• Experience with court operations, processes, and procedures
• Functional knowledge of PACER and the PACER Case Locator

Education

This position does not require education to qualify.

Additional information
 
The AO is an Equal Opportunity Employer.

• Benefits

A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. .

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Company: Federal government of the United States

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