IT Technician- FT Corporate

Posted on: 07-05-2025

Description:

5150-15 Timuquana Rd. Jacksonville, FL 32210
 
 Job Title: IT Technician
 
 Department: Information Technology
 
 Reporting to: IT Supervisor
 
 Date: 05/2025
 
 Position Status: Existing
 
 FLSA Status: Non-Exempt
 
 Job Summary:

The Information Technology (IT) Technician is responsible for maintaining and supporting computer systems and technology infrastructure across all Goodwill departments, retail stores, donation centers, and other facilities. This role provides hands-on technical support, including diagnosing and resolving hardware and software issues, installing and configuring systems, and monitoring system performance. The IT Technician uses the IT ticketing system to manage and prioritize tasks, ensuring timely and efficient resolution of support requests.

Strong customer service and problem-solving skills are essential, as the IT Technician will regularly interact with staff at all organizational levels. Reliable transportation is preferred, as the role may require travel to multiple locations throughout the region to provide on-site support.

Goodwill Industries of North Florida is a local, not-for-profit organization that removes barriers to employment through training, education, and career opportunities for the communities we serve.

Minimum Qualifications:

Education

Associates degree required, Bachelors’ degree preferred

Experience

Hands-on experience with personal computer support

Licensure, Certification, and/or Registration

Valid Driver's License

Other

• Must have excellent communication skills
• Must have excellent customer service skills
• Must have reliable transportation
• Must be on call, including weekends

Job Duties

Essential Duties
 
% of Time

• Provide on-site and remote support to troubleshoot and resolve connectivity issues (Wi-Fi, VPN, network switches, etc.)
• Set up and configure new user accounts, email, and system permissions in accordance with onboarding procedures
• Perform regular preventative maintenance on IT equipment to ensure optimal performance and minimize downtime
• Assist with software updates, patch management, and basic cybersecurity enforcement (e.g., antivirus, firewalls, user awareness)
• Collaborate with the IT team on hardware upgrades, migrations, and deployments
• Maintain documentation of technical procedures, system configurations, and solutions to common issues
• Support audiovisual equipment setup for meetings, trainings, or special events
• Provide basic training and guidance to end users on system use and IT best practices
• Monitor helpdesk ticket metrics and escalate issues as needed to IT Supervisor
• Other duties may be assigned to meet business demands

90%
 
 10%
 
 Supervisory/Decision making Authority
 
 Does the position require customary supervision and management of at least 2 or more full-time employees? ☐ Yes ☒ No
 
 Enter the number of direct reports and their position titles: n/a
 
 PHYSICAL REQUIREMENTS:

Required

• Standing
• Walking
• Lifting (Up to 50lbs)
• Carrying (Up to 50lbs)
• Kneeling
• Pushing/Pulling
• Bending/Stooping
• Reaching

Preferred
 
HAZARDS:

• Housekeeping and/or cleaning agents
• Proximity to moving mechanical parts
• Proximity to low voltage electricity

SKILL REQUIREMENTS:

Required

• Respectful customer relationships
• Drive motor vehicle
• Typing/Keyboard
• Word processing software
• Basic payroll/accounting skills
• Operate office machinery (fax, copier, etc.)
• Verbal communication (including telephone)
• Written communication (including composition)
• Operation of point of sale/inventory software
• Reasoning and logic
• Maintain records
• Team-oriented and collaborative interpersonal relationships
• Organize and prioritize information
• Sensitivity to service population’s cultural and socioeconomic characteristics

Preferred

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Company: Goodwill Industries

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