IT Support Technician I, Tahlequah

Posted on: 08-05-2025

Description:

N99593 IT SUPPORT TECHNICIAN I, TAHLEQUAH
 
 JOB SUMMARY

This position is responsible for providing technology support and customer service in the repair and maintenance of computer hardware, software, peripherals and other technology equipment.

MAJOR DUTIES

Receive and respond to incoming work tickets, calls, and email regarding computers hardware or software problems
Assist in the coordination of departmental projects, such as the Computer Replacement Program (CRP), to include completing assigned tasks and communicating with clientele
Document instances of hardware failure, repair, installation or removal
Serve as liaison to hardware and software vendors to install, configure, test, maintain, monitor and troubleshoot hardware and software. Serve as a liaison for external service providers
Install, configure, test, maintain, monitor and troubleshoot workstation hardware and software and recommend parts and equipment to purchase
Assist in the operation of technology for university and participate in special events
Support the development and implementation of new computer projects and new hardware installations
Prepare a variety of written documents and reports
File and follows-up on warranty service claims
Research new technologies and provides this information to supervisors
Transport a variety of objects and equipment to and from job sites
Become knowledgeable about and able to troubleshoot AV equipment permanently installed on primary campus
Assist and provide secondary support to training initiatives
Perform related duties as assigned

KNOWLEDGE REQUIRED BY THE POSITION

Knowledge of computer hardware, software and peripheral devices
Knowledge of customer service principles and practices
Knowledge of office and university, policy and procedures
Skill in the installation, repair, and maintenance of technology devices
Skill in the use of a variety of diagnostic and repair equipment
Skill in interpersonal relations and assisting clientele
Skill in oral and written communication

SUPERVISORY CONTROLS

The IT Support Technician II and III assigns work in terms of general instructions. Work is spot-checked for compliance with procedures, accuracy, and the nature and propriety of the results.

GUIDELINES

Guidelines include equipment and software operation and maintenance manuals, as well as department policies and procedures. These guidelines are generally clear and specific, but may require some interpretation in application.

COMPLEXITY/SCOPE OF WORK

The work consists of related duties in the provision of technology support and services. The variety of devices and programs supported contributes to the complexity of the position.
The purpose of this position is to support the installation, repair and maintenance of computer hardware and software; provide AV troubleshooting support and participate in the instruction of information technology knowledge. Success in this position contributes to the efficiency and effectiveness of a variety of university operations.

CONTACTS

Contacts are typically with assigned employees, co-workers, other university personnel, faculty, staff, students, vendors, and members of the public
Contacts are typically to advise, inform, train, give or exchange information, to resolve problems, or to provide services

PHYSICAL DEMANDS/ WORK ENVIRONMENT

The work is typically performed while sitting at a desk or table, and while standing or walking. The employee frequently lifts objects up to 25 lbs., climbs ladders, uses tools or equipment requiring a high degree of dexterity, and distinguishes between shades of color.
The work is typically performed indoors and in an office environment

SUPERVISORY AND MANAGEMENT RESPONSIBILITY

This position may have functional supervision over part time student worker employees, if assigned.

MINIMUM QUALIFICATIONS

Knowledge and level of competency commonly associated with completion of specialized training in the field of work, in addition to basic skills typically associated with a high school education
Sufficient experience to understand the basic principles relevant to the major duties of the position usually associated with the completion of an apprenticeship/internship or work experience in a similar position for one to two years
Possession of or ability to readily obtain a valid driver's license issued by the State of Oklahoma for the type of vehicle or equipment operated
Must be capable of maintaining regular attendance.

PREFERRED QUALIFICATIONS
 
High School Diploma and/or Trade School Certifications
A+ Certification
ITIL Certification
 
Annual salary $31,116.00 with excellent benefits, including generous leave time
 
Anticipated hire date: 6/9/2025
Applications will be accepted until: 5/23/2025
NOTE: Posting will close to applicants at 11:59 p.m., CST, on the date above. An application cannot be changed after it has been submitted.
 
To complete the application process, it is critical to create a profile.
 
Notice to applicants
 
It is Northeastern State University's policy that all newly hired employees must provide an original social security card during the hiring process. Failure to provide an original social security card will delay the hiring process and ability to begin employment.
Applicants must be currently authorized to work in the United States on a full-time basis.

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Company: Northeastern State University

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