IT Support Technician

Posted on: 08-05-2025

Description:

Overview:
 
Milton CAT is looking for the right team member to launch a career with us. Our company is growing at a rapid pace - if you are interested in starting or enhancing your IT career with a technology focused company, this is the place for you! Do you enjoy working with technology and people to solve problems? We are seeking an enthusiastic candidate striving to succeed in a career that develops new skills while performing a variety of tasks that include analysis, problem-solving, and critical thinking. As an IT Support Technician, you will be part of a dynamic team that provides IT support to our employee’s company wide. This position could be a launchpad for many successful careers at Milton CAT and we pride ourselves on our employees’ development and growth within the company.
 
You will be required to travel to our Tonawanda location 1 x a week to help support this store as well. This is an in-office position, requiring working in the office 5 days a week.
 
Pay Rate: $30 to $32 an hour
 
Note: We are recruiting for one open position and have advertised this position in multiple cities within our territory. Responsibilities:
 
Included, but are not limited to: 

• Technical assistance to customers (our internal employees) by performing question/problem diagnosis and guiding users through step-by-step solutions.
• Provide support for PC hardware and software, printers, O365 Suite
• Configure laptops for new hires and laptop replacements.
• Meet with customers in each department to learn about common technical issues, help with improvements and training.
• Learn how to use, manage, and maintain systems like Azure Active Directory, MEM, an ERP System, etc.
• Create and maintain technical documentation for processes, issues, solutions.
• Work closely with team members to resolve complex technical issues and improve internal processes.
• IT Equipment Ordering and Equipment Inventory Management.
• Perform data entry, research issues, or other tasks to support our IT Department Management Team.

Qualifications: 

• Associates Degree required; Bachelor’s Degree preferred.
• Looking for 1-2 years’ experience, but seeking to train a recent grad or someone looking to change careers and start in IT.
• Excellent customer service skills with the ability to communicate effectively.
• Attention to detail and the ability to accurately document technical issues.
• Great with computers, tech savvy with a high aptitude for learning technology.
• Proficient use of Office applications such as Outlook, Word, Excel, PowerPoint.
• Understands the fundamentals of troubleshooting skills with a desire for continual learning.
• Occasional travel within New England and Upstate New York may be required.
• Must be able to lift 25-30 lbs. unassisted.

This job description is not intended to be all-inclusive. Your supervisor may request and assign similar duties.
 
 Resumes that are mailed, emailed or hand-delivered to Milton CAT or any employee will not be considered. You must apply online. A background check and drug test are required as part of our pre-employment process.
 
 Milton CAT is an equal opportunity employer that values the strength diversity brings to the workplace. We encourage applications from individuals with disabilities, minorities, veterans, and women. Applicants receive fair and impartial consideration without regard to race, sex, color, religion, national origin, age, sexual orientation, gender identity, handicap, disability, veteran status, genetic data, or other legally protected status. We base all employment decisions to further this principle of equal employment opportunity. VEVRAA Federal Contractor. EEO/AA employer. Milton CAT is a Drug-Free workplace.

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Company: Milton CAT

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