IT Support Specialist

Posted on: 09-05-2025

Description:

Benefits and Perks:

401K with company match
Health insurance including Medical, Dental, and Vision
HSA with company match
Earned Wage Access, Instant Pay Card
Ancillary benefits including STD, LTD, and Life insurance
Paid time off and paid holidays
FREE lunch at local brand-related restaurants
PerkSpot corporate nationwide discount program
And much more!

Summary:
We are currently seeking an IT Support Specialist to help monitor, maintain, and support restaurant IT systems. In this role, you will prioritize user requirements, oversee system upgrades, and research new tools. The ideal candidate is highly analytical and able to understand business needs. Excellent communication skills and problem-solving abilities are essential.

Sun Holdings provides world-class franchise management services to the franchise ownership teams of some of America’s most popular restaurants. Brands serviced include over 1,200 Applebee’s, Arby's, Burger King, Cantina Laredo, Golden Corral, Freebirds World Burrito, IHOP, McAlister’s, Papa John’s, Popeye’s, Taco Bueno and Uncle Julio's locations in 35 States. The collective portfolio of brands we provide franchise management services to makes up one of the largest franchisee organizations in the U.S.

This position is located onsite Monday through Friday at our corporate headquarters in Dallas, Texas, where our engaging and collaborative culture helped earn us a spot on Newsweek's list of in 2024. Want to learn more about who we are? Visit us at .

Responsibilities:

Keep POS system functionality and configurations up to date through menu and coupon data management, testing all changes to functionality prior to deployment
Monitor, maintain, and support all core restaurant systems, including POS, payment terminals, laptops, and tablets
Provide support and troubleshooting for inventory management systems as needed
Provide phone support to restaurant managers, including diagnosing and solving equipment and software issues, working directory with POS vendors as needed
Assist in the deployment of new technology to the restaurants utilizing proven project management methodology
Assist other teams within I.T. with the design and deployment of new applications, systems, or processes
Assist other teams within I.T. with diagnosis, review, and resolution of Restaurant Systems issues
Work closely with restaurant operations to enhance and improve the functionality, design, and configuration of in-store systems and training materials as needed

Requirements:

2+ Years of experience with POS Support is required
Experience with Sicom, Par Brink Aloha preferred
Basic knowledge of computer networking, PC hardware, Windows; phone and internet troubleshooting is a plus
Previous help desk or IT support experience is required
Knowledge and understanding of food/beverage inventory management
College Degree preferred
Ability to communicate effectively and professionally, both written and verbal, with all levels of the organization
Able to adapt quickly to changes, including new systems, applications, and processes
Strong problem-solving skills
Excellent customer service skills
Ability to work independently

We at Sun Holdings are committed to delivering a rewarding experience to our customers and a stimulating career environment for our employees.

Sun Holdings is an Equal Opportunity Employer

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Company: Sun Holdings Corporate

Email or application link: https://www.careerjet.com/jobad/us8a0b398e93c681c05d56838d8a7928ee