IT Support Engineer

Posted on: 09-05-2025

Description:

Who is Tenable?
 
 Tenable® is the Exposure Management company. 44,000 organizations around the globe rely on Tenable to understand and reduce cyber risk. Our global employees support 65 percent of the Fortune 500, 45 percent of the Global 2000, and large government agencies. Come be part of our journey!
 
 What makes Tenable such a great place to work?
 
 Ask a member of our team and they'll answer, “Our people!” We work together to build and innovate best-in-class cybersecurity solutions for our customers; all while creating a culture of belonging, respect, and excellence where we can be our best selves. When you're part of our #OneTenable team, you can expect to partner with some of the most talented and passionate people in the industry, and have the support and resources you need to do work that truly matters. We deliver results that exceed expectations and we win together!
 
 Your Role:

The IT Support Engineer ensures the proper day-to-day operation of technology applications and equipment. This role provides desk-side and remote assistance to resolve technical issues, performs installations, repairs, upgrades, backups, and other maintenance tasks, and may have expertise in commonly used business applications.

Your Opportunity:

Answer staff questions in person, via phone and ticketing system on all company supported applications

Troubleshoot computer and telephony problems

Determine source of computer problems (hardware, software, network, user access, etc.)

Serve as liaison between staff and the technology department to resolve issues

Document resolutions for future reference

Route inbound inquiries within the IT department to appropriate groups for escalation and resolution

Communicate resolution to end users

Provide afterhours support per routine on-call shift rotation

Provision and configure equipment for new staff

Create and manage new accounts based on departmental needs

Verify configurations with Hiring Managers

May perform other duties and responsibilities that management may deem necessary from time to time

What You'll Need:
 
Technical Support Experience: 2+ years preferred
 
OS & Hardware Support: Windows, macOS, PC, Apple, and mobile devices
 
Networking: General LAN knowledge and troubleshooting
 
Technical & User Support: Analyze & investigate issues, provide technical guidance, and learn new software and operating systems
 
Interpersonal & Work Skills: Teamwork, effective communication and instruction to users, and prolonged computer use
 
Some travel may be required.
 
Able to work in a hybrid/on-site capacity at our headquarters in Columbia, MD
 
#LI-Hybrid
 
#LI-MM1
 
This is the base pay range for this position. Compensation for the role will depend on a number of factors, including the candidate's qualifications, skills, competencies, location and experience, and may fall outside of the range shown. Employees are also eligible for variable compensation in addition to base pay (commission for sales roles, bonus for non-sales roles), depending on company and individual performance. Tenable also offers a variety of comprehensive and competitive benefits which include: medical, dental, vision, disability and life insurance; 401(k) retirement savings with company match; an employee stock purchase plan; an employee referral program; flexible spending accounts; an Employee Assistance Program (EAP); education assistance; parental leave; paid time off (PTO); company-paid holidays; health and wellness events; and community programs.
 
US Pay Ranges
 
$27.16—$36.14 USD
 
We're committed to promoting Equal Employment Opportunity (EEO) at Tenable - through all equal employment opportunity laws and regulations at the international, federal, state and local levels. If you need a reasonable accommodation due to a disability during the application or recruiting process, please contact for further assistance.
 
Tenable Data Consent Statement
 
Tenable is committed to protecting the privacy and security of your personal data. This Notice describes how we collect and use your personal data during and after your working relationship with us, in accordance with the General Data Protection Regulation (“GDPR”). Please click to review.
 
For California Residents: The California Consumer Privacy Act (CCPA) requires that Tenable advise you of certain rights related to the collection of your private information. Please click to review.

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Company: Tenable

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