IT - Software Engineer III Software Engineer III

Posted on: 07-05-2025

Description:

Job Description: Job Title: Sr. IT Service Management Specialist
 
 NOTE: The selected individual will be able to work remotely throughout the U.S.
 
 Position Description

• Maintain the health, performance, and reliability of the ServiceNow platform.
• Configure and customize ServiceNow applications, including workflows, forms, business rules,

and reporting capabilities to meet operational requirements. 

• Manage user roles, permissions, and access control in alignment with security policies and

organizational standards. 

• Provide technical support and issue resolution, ensuring minimal disruption to IT services.
• Monitor system logs and performance, proactively identifying and addressing potential issues.
• Coordinate and implement new features, upgrades, and platform enhancements in line with

release schedules. 

• Maintain thorough documentation of configurations, processes, and procedures for compliance

and knowledge sharing. 

• Stay up to date with ServiceNow best practices, emerging features, and relevant federal IT

standards. 

• Offer technical leadership in platform design, integration, and optimization efforts.
• Conduct evaluations of new tools or system changes to assess compatibility, performance, and

long-term suitability.
 
 Primary Requirements

• Demonstrated experience in managing and administering ServiceNow, including platform

configuration, upgrades, and technical troubleshooting. 

• Hands-on development experience with custom workflows, scripts, portal design, and system

integrations within ServiceNow. 

• Strong knowledge of ITIL frameworks, and ITSM best practices.
• Proficiency in JavaScript, with working knowledge of SQL, HTML, and CSS.
• Ability to implement and maintain automated processes and workflows.
• Excellent interpersonal skills and the ability to communicate effectively with both technical and

non-technical personnel. 

• Experience providing user training and technical documentation.
• Skilled in problem-solving and root cause analysis.
• Familiarity with IT security policies, firewalls, and cybersecurity principles in a government

context.
 
 Secondary Requirements 

• Experience working in an Agile environment with tools such as Microsoft Azure DevOps.
• Prior experience supporting government agencies or contracts.
• Strong organizational and analytical skills; ability to manage multiple tasks and priorities in a

dynamic environment.
 
 Certifications:

• ServiceNow Certified System Administrator
• ServiceNow Certified Application Developer
• ITIL Foundation Certification

Education:

• Bachelor's degree in computer science, information systems, or a related discipline.
• At least 5 years of experience in IT support, system administration, or a related technical field.
• Minimum of 3 years of ServiceNow ITSM experience in a development or consulting role.

About AgreeYa:
 AgreeYa Solutions is a leading global provider of software, solutions and services to small, medium and global Fortune 100 organizations. Founded in 1999 and headquartered in Folsom, Calif., AgreeYa has over 2,500 professionals helping clients across U.S, India, Mexico, and Singapore. Leveraging a technology-enabled, consultative approach and diverse talent, AgreeYa offers modern workplace, smart analytics, intelligent automation, AI/ML, cloud transformation, mobility and talent management solutions to deliver digital transformation to its clients. AgreeYa has received considerable recognition including certifications like Microsoft Solutions Partner and Cloud Solutions Provider, AICPA SOC 2 Type 2, SEI CMMI and ISO 9001:2015; and awards including 'Dream Company to Work For' and 'Best Employer Brand'.

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Company: AgreeYa Solutions

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