Intern - IT Service Center

Posted on: 07-05-2025

Description:

Location: Altru Clinic
 
 1300 S. Columbia Rd.
 
 Grand Forks, ND 58201
 
 Summary: The IT Service Analyst is responsible for responding to customer needs relating to IT equipment and software issues and IT service requests. Acts as the primary point of contact for customer service issues and requests. First level IT support and provide technical assistance for incoming calls and tickets related to computer systems, software, hardware, and the phone system. Document and manage calls in our ticketing system. Takes responsibility for issues or requests and ensures that proper resources are deployed, and a resolution or fulfillment is provided.
 
 *** Must be currently enrolled in an accredited 2- or 4-year university program.
 
 Essential Job Functions:

Provides phone queue coverage. Escalates/transfers incidents, tasks, and service requests to appropriate individuals/parties as determined by current processes and procedures. Fulfills customer requests in an effective, efficient, and acceptable fashion. Troubleshoots and resolves issues in an appropriate timeframe.

Documents all appropriate activities using current IT Service Management tools. Assists with appropriate knowledge creation and maintenance in current knowledge base system.

Demonstrates the ability to prioritize job duties and requirements in order to meet the customer’s needs.

Participates in projects and completes tasks within scheduled time. Assists in maintaining customer accounts.

Performs other duties as assigned or needed to meet the needs of the department/organization.

Certifications

Driver's License with Acceptable Driving Record | Drivers License - Current State Licensed | Prior to Start Date | HR Primary Sources

Education:

• Preferred: Associates - Computer and Information Science- OR -Associates - Related Field

Work Experience: • Required: An equivalent combination of education and experience Related Experience
 
 Physical Demands : • Sit: Frequently (34-66%)

• Stand: Occasionally (5-33%)
• Walk: Occasionally (5-33%)
• Stoop/Bend: Occasionally (5-33%)
• Reach: Frequently (34-66%)
• Crawl: Rarely (1-4%)
• Squat/Crouch/Kneel: Occasionally (5-33%)
• Twist: Occasionally (5-33%)
• Handle/Finger/Feel: Continuously (67-100%)
• See: Continuously (67-100%)
• Hear: Continuously (67-100%)

Weight Demands: • Lift -Floor to Waist Level: Sedentary (
 10 pounds)

• Carry: Sedentary (

10 pounds)

• Push/Pull: Sedentary (

10 pounds)

• Slide/Transfer: Not Applicable

Working Conditions: • Indoor: Continuously (67-100%)

• Outdoor: Not Applicable
• Extreme Temperature: Not Applicable

Driving Requirement Definitions: 

• Professional Drivers: Persons who drive as their main responsibility OR transport passengers or hazardous materials.
• Frequent Drivers: Persons whose main responsibility is not driving, but drive daily or almost daily.
• Occasional Drivers: Persons who drive from once per month to as frequently as once per week.
• Infrequent Drivers: Persons who are generally not expected to drive.

Driving Requirement for this position: Occasional Driver
 
 Reference ID: R5646

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Company: Altru Health System

Email or application link: https://www.careerjet.com/jobad/us20903bad5d47308b5b77e0674fcecedf